The tag line on Kareo's website says Medical Billing Made Easy. This is a web-based system that integrates medical practice management and billing with electronic claims processing, but doesn't include EMR/EHR.
Kareo is able to interface with a limited range of EMR/HER applications, including Practice Fusion, Care360, WebPT, Electronic Medical Assistant, WebChartNow, VitalHealth EHR, and MD-IT.
It's a Windows-based system that won't work with Macs unless they are set up to run Windows parallel to Mac OS.
Oddly enough, their security policy page talks through many data protection features, but doesn't mention how often data is backed up.
Kareo's practice management application includes the following features:
Kareo's medical billing, collections and clearinghouse services include the following features:
Kareo is HIPPA-compliant and 5010-ready.
Pricing information is laid out clearly on their website. The monthly subscription fee beings at $69 per provider per month for the basic service.
But this doesn't include many of the features that most people would consider basic, such as electronic claims, which in the basic package will cost you .49¢ each.
Additional tiers of service, each of which includes more features, are $149/provider/month, $199/provider/month, and $299/provider/month.
Note that the first three tiers of service don't include telephone support, only email and chat.
Although Kareo claims there are no set-up fees, this is not entirely true. If you want to have your existing data imported into the MedLedger system, it will cost $1,500 - and this is only after you spend a good deal of time getting your existing data into a format that Kareo can then import.
Other features that result in additional charges regardless of the subscription level include patient payment services at $29.99/month and electronic statements at .25¢/statement.
Unlike many vendors, there are many reviews on the Internet about Kareo. As with any product, some providers love it, and some hate it. However, two consistent elements of both good and bad reviews highlighted the slowness of technical support and the poor quality of the interface with EHR/EMR applications.
Most subscribers only get email and chat support, and many reviews noted that response time was very slow, often days. The same was true even for those paying the top price that includes unlimited telephone support. The return call from Kareo can take days. Many of the good reviews found still noted that a major drawback to Kareo is that the interface with EHR/EMR needs major improvements.
|Ease of setup, learning curve, user-friendliness||B|
|HIPPA compliance and security measures||B|
|Up-to-date array of robust features||B|
|Can include integrated practice management||A|
|Can include integrated EHR/EMR||D|
|Allows for flexible and advanced reporting||B|
|Training, technical support and maintenance||D|
|Certifications, awards, recommendations and reviews||D|
|Pricing (ease of understanding, transparency, etc.)||B|
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